Returns
If you are unsatisfied with your purchase, you are welcome to return any items ordered within 14 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including: items of nylon clothing which become distorted when worn and hats and other headwear. This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see the Faulty or Damaged Items section below) or if they are items that you have been sent in error.
1. Returns
Returns should be sent to LookGoodGolf, 319 South Lane, New Malden, Surrey, KT3 5RR. Please pack your return securely , in the original packaging and provide the following information with your return: Order reference details, item(s) being returned and reason for return. We only except undamaged and unworn items up to 14 days after delivery. Refunds will be issued to the credit or debit card originally used to make the payment. Please allow up to 10 working days for the refund to reach your account.
2. Faulty or Damaged Items
If the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us, by registered post - we will reimburse the reasonable costs you incur in doing so (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase.
3. Gifts
When in line with the above terms in the event that a recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift.